FAQs

Your questions answered

Home » FAQs
Where can I buy SkyeVine services?

SkyeVine sells its services through a network of licenced Internet Service Providers (ISPs). Enquire with us by emailing sales@skyevine.com so we can put you in touch with an ISP that services your specific country or region.

Can I install it myself?

It is recommended that installation is done by our trained network, via your Internet Service Provider. Nevertheless, self-installation is possible following careful antenna assembly and pointing instructions. Particular attention should be given to the pointing phase which is much more precise than for television reception.

What does the service cost?

Prices and sales conditions are available from service providers in each country.

Do I need a telephone line

No, SkyeVine does not require any cable or phone lines.

Are there any minimum requirements for computers?

Not normally. Any computer (MAC, Windows or Linux OS) with an embedded network interface card (10/100 Mbps) can be connected to the satellite modem. More importantly, no additional hardware or computer software is required.

Can I integrate SkyeVine into a network?

Yes, you simply need to connect an IP Router between the network in your home and the satellite modem. Most of our ISPs also bundles a wireless router with the SkyVine equipment.

Can I use a wireless home network with SkyeVine?

Yes, any Wi-Fi router can be connected to the SkyeVine modem, allowing you to enjoy wireless browsing. Most of our ISPs bundle a wireless router with the SkyVine equipment.

Does SkyeVine offer triple-play services

The SkyeVine platform is a fully functional triple play platform allowing local Internet Service Providers to deliver internet and voice services across the platform. In addition, users can access free to air and subscription channels broadcasting over the Intelsat MCPC platform on the IS-28 satellite. An additional set top box is required to view the TV channels, and generally does not form part of the Internet Service Provider offering

Can I play online games with a SkyeVine connection?

In principle yes, but it is not recommended to play so called "first-person shooter" games because of the significantly longer ping times (approximately 600 – 650ms).

What is SkyeVine?

SkyeVine is a bidirectional high speed satellite internet service for Internet access. Bidirectional means that the receiving and transmiting functions are performed via the satellite; therefore there is no need for a telephone line.

How do I know if SkyeVine is for me?

SkyeVine is for you if you are faced with the prospect of

  • 'dial-up-only' Internet access,
  • unreliable or congested ADSL or 3G connections
  • service interruptions due to cable theft or inferior service
SkyeVine offers high speed Internet access to you whatever your location.

What equipment do I need?

All you need is a satellite dish and a SkyeVine modem. No additional software needs to be installed on your computer to get internet access via SkyeVine.

Do you have technical questions?

We've answered a few of them here.

How long are the time delays with satellite data transmissions?

Geostationary satellites are located in orbit approximately 36,000 kilometers above the equator. The total roundtrip time for TCP/IP transmission is therefore between 550ms to 720ms.

What are the maximum uplink and downlink speeds?

The SkyeVine modem is able to receive at speeds of up to 16 Mbps and transmit data up to 512 kbps depending on the location of the terminal within the footprint.

How stable is the SkyeVine service in bad weather?

SkyeVine uses Ku-band spectrum that is provisioned on premium transponders on the IS-28 satellite. The link availability has been engineered to the highest standards with space segment link budget calculations assuming 99.96% availability over a year. Together with uplink and downlink power control and ACM (Adaptive Coding and Modulation) potential outages are overcome, while optimizing the use of satellite transponder bandwidth. This gives the SkyeVine network higher reliability compared to other two-way consumer satellite services offered in South Africa and Europe.

What frequency bands are used for SkyeVine

SkyeVine operates in Ku-band. Ku-band capacity is on premium transponders in Intelsat IS-28. Intelsat is the biggest satellite fleet operator in the world.